Effective Date: January 9, 2026
Last Updated: January 9, 2026

Chaquest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our premium tea subscription service.

1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
Name and contact information (email address, phone number, shipping address)
Payment information (processed securely through our payment provider)
Account credentials (username and password)
Subscription preferences and tea selections
Communication preferences

Automatic Information
We automatically collect certain information when you visit our website:
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, links clicked)
Cookies and similar tracking technologies

2. How We Use Your Information
We use the information we collect to:
Process and fulfill your tea subscription orders
Communicate with you about your subscription, orders, and deliveries
Provide customer support and respond to your inquiries
Personalize your experience and improve our service
Send you marketing communications (with your consent)
Detect, prevent, and address technical issues or fraudulent activity

Comply with legal obligations

3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality
You can control cookies through your browser settings, but disabling cookies may limit
your ability to use certain features of our website.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your personal information
Object to or restrict certain processing of your data
Withdraw consent for marketing communications
Request data portability
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at help@chaquest.com.

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Chaquest
Email: help@chaquest.com